ABOUT SERVICE
After-sales
1. Detail instruction. User manual, YouTube video(118 videos in our YouTube channel), video call, etc.
2. Spare parts. sent with every Machine.
3. One year warranty free spare parts sent to you by air if any failure.
4. Always remote tech support. Solving your problem is our mission.
5. Latest technology. OTA upgrade your machine for new feature.
6. Regular customer visits, to ensure service quality.
FAQ
1. Can the good tray fit our product?
We have 6 kinds of good tray option, including, spiral, conveyor belt, direct push, hanging good tray, medicine good tray,
Locker good tray. We can select good tray base on your product dimension and packing.
2. Can we put our logo on the machine?
Yes, we can custom the sticker for you. And for our touch screen vending machine, you can upload your logo and service hot line to the screen.
3. Can I remotely check the inventory and sales data?
Yes, with our smart vending system, all data can be checked from mobile and you can even remote control the machine. For example, cooling system on/off, machine on/off. Remote put the machine out of service and other machine setting.
4. Do your machine accept my country money/currency?
We have bill/ coin/ card/ E-wallet payment option, Currently our payment solution support more then 100 countries, so most likely our machine can support your country money/currency.
5. Do you provide after-sales service/ product warranty?
We provide one year warranty. Free spare parts within one year, and life time remote tech support. We handle software maintain for your machine.
6. How long do you deliver?
For standard machine, lead time is 30-45 days, for custom made machine, please check with our sales team.
